F.A.Q.

Covers the most commonly asked questions

General


Can I use Theasys for free?

Of course you can. Theasys offers a sophisticated VR Editor App and a plethora of customization options that you can use to build your virtual tours. All Theasys features are available while on a Free plan, though, the viewer displays ads. If you wish to enjoy an ads free viewer you must upgrade to a paid subscription plan.

I am an existing user or I have just registered. What will happen with my virtual tours now that you have launched pricing plans?

No worries at all. Your tours will keep running while you can still use Theasys with all its features (VR Editor App & Customization Options) under the Free plan. But, keep in mind that all of your tours will start displaying ads after the 6th March 2020 (grace period of 15 days after pricing plans launch date). To enjoy an ads free viewer you can either subscribe to our Essentials paid plan or download your tours and Self-host.

Do you provide a documentation for your platform?

There is a full documentation inside the app. You just need to register your free account with Theasys and then create your first tour. Click the launch vr editor app and you will find the help center inside.

Is there a limit on the panoramas I can upload in my account?

There is no limit on the number of panoramas you can upload on your account. But, you can upload up to 100 panoramas per tour.

Can I remove Theasys logo from my tours?

Even under Theasys Free plan you can still create your Virtual Tours with your custom branding. From the Tour Embed and Customization options just turn off the Theasys "Copyright Credits".

Who owns the copyright of the content I post to Theasys?

Of course You! By posting content to Theasys, you retain any and all of your rights to your content. For further details, please refer to our Terms & Conditions.

Subscription


What payment methods do you offer?

Theasys accepts any type of card (credit, debit, 3D Secure, e.t.c.). All payments are securely processed through Stripe. Theasys does not store your card details in any case. In your bank statement, you will see a payment for "360COB, INC.", which is the parent company of Theasys.

What billing cycles do you offer?

We offer 2 billing cycles, either monthly or yearly.

Can I change my billing cycle?

You can switch from monthly to yearly anytime, but from yearly to monthly only during the last month of the yearly billing cycle.

How do I renew my subscription?

Your subscription is automatically renewed at the end of your plan's billing cycle. Just be sure that your default payment method stays valid.

Can I cancel my subscription?

Yes you can. Go to "My Account » Subscription" and choose “Free Plan”. Your subscription will be active until the end of your billing cycle and after that date, it will be downgraded to free.

Do you offer a refund in case of cancellation?

No we do not offer refunds.

Download & Self-host tours


Can I download an ads free tour and host it on my own?

Yes you can. In the "Customize & Embed" options there is a Download button. Click on it and follow the instructions.

How much does it cost to download a tour?

Under the Free Plan the cost is $10 usd per download. Under the Essentials plan there are 2 options depending on the billing cycle. If you have a monthly billing cycle the price is $5 usd while with a yearly billing cycle it is completely free. The purchase is Non-Refundable.

After purchase when my Tour File is ready to download?

It usually takes 5 - 10 minutes for Theasys to process your Tour File and make it ready to download. We let you know via email when ready.

What type of file do I get after purchase? How do I run it?

After purchase, Theasys creates a .zip file containing all your Tour Files. You just need to unzip it and upload all folders & files either to your local server for offline use or website for online use. Find further instructions on this How to - Tutorial.

Can I make custom changes to the downloaded file?

Of course you can. Moreover, in the downloaded files you will see a "themes" folder. This folder contains all the "look & feel" of your tour, which you can customize according to your needs. Theasys, though, does not offer support to your custom changes or can guarantee of a smooth functionality after any change to the provided files.

I have lost my Tour Download File. Can I download it again?

All your Tour Download Files are securely stored in your Theasys account. You can view them & download again anytime through "My Account » Downloaded Tours".

I have made a change in my Tour and need to download again. Will I also pay again?

Unfortunately, yes. Your Tour Download File is a copy of your tour as seen Online at the exact time you purchase it. But you can benefit from unlimited and free downloads under the Essentials plan with a yearly billing cycle.

There is an update to Theasys (new feature, new functionality, etc.). Will this be adapted to my previous downloads?

No. You will have to download a tour again in order to adapt all changes & updates to Theasys.

What means of payment do you use? How is the payment shown in my credit card statement?

Theasys accepts any type of card (credit, debit, 3D Secure, e.t.c.). All payments are securely processed through Stripe. Theasys does not store your card details in any case. In your bank statement, you will see a payment for "360COB, INC.", which is the parent company of Theasys.